How to Book

Ferry reservations can be booked online through the MYLMI app, by phone or through email. Reservations are recommended but not required. There is a non-refundable deposit of $25.00 for commercial vehicles for each reservation. Deposits will be credited upon check in at the departing terminal provided tickets purchased match the date and time of the reservation. Please ensure you keep track of your reservation number and customer ID. 

A commercial reservation allows for a vehicle up to 8ft 6in wide. Any units over this width will require 2 spaces, failure to book the required space will result in loss of reservation. The 2 per company rule applies whether the customer’s traffic is reserved or waitlisted. If a customer has 2 spaces reserved and a 3rd on the waitlist, the customer will not get the 3rd space unless there is excess space available. If you have any questions please feel free to contact a reservation agent.

Book Online

Book by Phone*

Call our toll-free number 866 535 2567

Book through Email

*Customers are advised that there appears to be an issue with the reservation phone system. It may direct you to an option to leave a voicemail. This is an intermittent glitch, there is no voicemail associated with phone system. If you cannot get an answer you can email. An agent will respond at first opportunity.

For more information related to booking please see our How to Book page.

Boarding

Arrival time: 1 hour before departure

Reserved Commercial vehicles must be checked in one hour prior to departure. The load order will be reserved commercial traffic first.

Non-reserved Commercial Passengers

Commercial units will be added to the waitlist in order of check-in at the ticket office. Unless extra space available the rule of maximum of 2 units per company will apply. Note that a wide load counts as 2 spaces. 

Driver’s/Company Representatives must present the following info to the ticket agent:

  • Trailer number or Plate number if single unit
  • Driver (required if travelling), if no driver show as ND
  • Length (front of complete unit to back)
  • Width at widest point
  • Weight
  • Contents

If a driver doesn’t show at the ticket office when their number is called, or declines passage, they are dropped from the waitlist. Drivers who miss this call or decline to travel if space is available will not be added to the wait-list for the next crossing. If it is determined that the load/trailer booked is not in the parking lot at time of loading it will be dropped from the waitlist.​

Commercial Policies

If a reserved unit is located at the opposite terminal, and the driver bringing that unit has checked in, the reservation will be honored provided that the driver/truck is on the vessel to come off the ship to take the reserved load. If no Driver or truck comes off the ship to take the reserved load it will not move and the reservation will be forfeited. It then falls into the wait-list category and a driver must be present to add it to the wait-list. This policy exists as there is insufficient time for a driver to follow the one hour check-in policy if they are travelling on the vessel to pick up the load. It recognizes that in such circumstances it is not economically feasible for companies to have drivers on-site to hold the space.

It is recognized that some companies use other trucking companies to move their loads. The following covers the exception to the “no substitution” policy as regards to reservations.

If a company is hauling a load for another company, a request via email including the reservation number must be sent to the LMSI Operations Manager and must come from the reservation holder. This must be done at least 24 hours prior to the departure date/time.

If a company is hauling a load that belongs to another company and the above is approved then the company that “owns” the load is to be charged; not the company hauling the load.

The company hauling the load must have a bill of lading that clearly states the reservation holder is the consignee or shipper of the load.

Leakage from trucks travelling on the Strait of Belle of Isle Service will no longer be tolerated. The following policies will be enforced as per direction of the Department of Transportation and Works:

  1. Trucks/Trailers found to be leaking fluid in any quantity prior to loading will be refused access to the vessel.
  2. Trucks/Trailers that are found to be leaking after boarding the vessel will be removed from the vessel before departure if possible.
  3. Any company transporting product that causes leakage/spillage onto the ship’s deck during removal of a Truck/Trailer from a vessel, a crossing, or on exiting the vessel, will be held liable for a minimum clean-up cost of  $1,000.00 or the actual costs of clean up cost of the leakage/spillage concerned, if it is greater than $1,000.00.
  4. Any company or person that is responsible for repeat incidents or that fails to pay the clean up costs referred to in item 3 above or to make arrangements acceptable to pay the same, will have its Trucks/Trailers denied access to the vessel until such costs have been taken care of and it can provide assurance acceptable to the vessel operator that appropriate measures have been taken to ensure that the cause(s) of the problem have been addressed.

This has been an on-going problem and a serious health, safety, operational and passenger concern. Despite repeated warnings and denial of access to trucks because of leakage, it continues to be an issue. The ferry services not only the transportation industry but plays a major part in tourism and movement of the general public. As such we endeavor to provide the best service possible and having passengers tracking this leakage into passenger areas of the vessel as well as their vehicles is not acceptable.

For the betterment of all our customers please ensure that you adhere to these policies effective immediately.

The following is the allowance for extra gasoline and propane tanks:

  • Extra gasoline may be carried but the quantity is limited to 25 litres and must be in CSA approved containers. Containers must be properly secured in the vehicle.
  • RVs and travel trailers are permitted a maximum of two cylinders of not more than 25 kg each (55L water capacity each), provided they are connected to a regulator, and secured in or on the vehicle.
  • Recreational vehicles may carry a third cylinder no larger than 15 kg (30L water capacity) for BBQ needs.

This includes those fixed to RV and travel trailers.

The safety of the travelling public and ship’s crew is of highest priority and we have reason to believe there have been dangerous goods moving on the ship that are undeclared. In the event of an emergency onboard the Captain has to know if there are any products onboard that can have a detrimental effect on how an emergency is handled, i.e., methods used by crew to fight a fire. The customer has an obligation under law to declare any dangerous goods.

ALL products that are dangerous goods must be reported to Labrador Marine at least 48 hours prior to loading at St. Barbe or Blanc Sablon. Dangerous goods are deemed to be any product that has a UN number.

To learn more about our dangerous good policy and complete a dangerous goods declaration, please visit our dangerous goods page.