Strait of Belle Isle

Book Your Trip

SBI Booking2024-06-04T13:45:30+00:00

How to Book

Ferry reservations can be booked online through the MYLMI app, by phone or through email. Reservations are recommended but not required. For those that do not make a reservation, please review our Check-in and Boarding information to understand the waitlist process.

The following is required at the time of reservation:

  • Private vehicles: Full Fare
  • Walk-on passengers: Full Fare
  • Commercial vehicles: $25.00 each

Amount paid will be credited upon check in at the departing terminal provided tickets purchased match the date and time of the reservation. Please ensure you keep copies of your reservation information and customer ID. This info will be required should you need to contact a Reservation Agent to make changes. 

Book Online

Book by Phone*

Call our toll-free number 866 535 2567

Book through Email

*Customers are advised that there appears to be an issue with the reservation phone system. It may direct you to an option to leave a voicemail. This is an intermittent glitch, there is no voicemail associated with phone system. If you cannot get an answer you can email. An  agent will respond at first opportunity.

Please be advised that double booking is prohibited. We will monitor departures and any found will result in latest bookings being cancelled without notice; Double bookings are those made from the same direction within a day or two in between with no return booking made.

Booking Online

​When you book through the MY LMI application there are steps you must follow to ensure your reservation(s) are complete.

  1. Please review your reservation details on the checkout screen.  The status will show as “PENDING”.
  2. If you have booked a reservation in error, or don’t need it, change the status to “VOID” and “Save Changes”.   Other changes can only be made by calling a reservations agent toll-free at 866 535 2567 or directly at 709 535 0811.
  3. Click on the button at the bottom of the page to pay your reservation deposit. Failure to do so, whether the transaction is declined or not completed, will leave the reservation as pending and will result in it being automatically voided.
  4. Please record/save the information on the transaction receipt page. You will need this information should there be any issue with your reservation.

Booking By Phone

If you wish to book your reservations by phone, please ensure you have all your info available including credit card information, customer ID, email address, and vehicle length (if booking a vehicle) to allow the process to be completed in a timely manner.

Additional Booking Information

When booking vehicle reservations please note that the availability shown is as “lane length” and not the number of vehicle spaces. This is to allow for a more accurate tracking of vehicle space occupied and remaining. (Example: If you have a vehicle that is 40 ft long and the availability shows 20 ft, the vehicle cannot be booked as there is not enough remaining space.)

For a regular passenger vehicle, a height selection is also required: Low (under 2.4 meters/7 ft 8 inches) or High (over 2.4 meters/7 ft 8 inches).

If you arrive at the terminal and you have not made a vehicle reservation, you will be handled as per our waitlist policy

There are 2 options available for pets onboard the vessel:

  • The pet can remain in the passenger’s vehicle during the voyage (crossing time is approx 1 ½ hours)
  • Pets can be accommodated in kennels provided in heated areas off both car decks. The kennels are available “first-come, first-served”.

Passengers are responsible for ensuring their pets have food and water.

Pets are not permitted in Terminal buildings. Areas surrounding the terminal, including parking lots, requires that pets be leashed at all times when outside of vehicles. Please note that there are Designated Pet Relief areas at each terminal, please ensure you clean up after your pet.

Service Dogs

Service dogs must be accommodated as per the Accessibility Act.

If you are travelling with a service dog, this must be noted during the reservation process. The passenger must present documentation confirming that the service dog is certified to the Chief Officer at the time of boarding. This will allow access to the passenger deck salon and outside deck areas. If no documentation is provided the dog will be accommodated as a pet and travel in vehicle or kennels provided.

During the crossing certified service dogs are allowed in the passenger level salon, cafeteria and outside deck areas.

Emotional Support Animals

The Passenger must provide proof from a physician or medical health professional that they are being treated for a mental health disability and that they require an emotional support dog (ESD) to accommodate that disability. The Passenger must submit, at least 48 hours in advance of travel, a veterinary certificate identifying the dog and the person with a disability. A veterinary certificate must be provided and include the following information:

  • Identifies the specific ESD by name and breed
  • Identifies the person with a disability who relies on that dog as an ESD
  • Attests that the ESD is healthy enough to travel; free of any contagious diseases, ticks and fleas; and current on its vaccinations
  • States whether the veterinarian has any knowledge of inappropriate behaviour exhibited by the ESD, including aggressive behavior, excessive whining or barking, or causing injury to others. If possible, the veterinary certification should be dated within two months prior to the date of initial travel set out in the itinerary
  • The ESD must fit comfortably in an appropriate animal carrier and remain in the carrier for the duration of the voyage

The above information must be sent via email to dleyden@woodwards.nf.ca. LMI will review information provided and respond by email with decision as quickly as possible.

​For customers who wish to drive snowmobiles aboard the Qajaq W please note that dolly wheels for the skis are required. Passengers who cannot comply with this requirement will not be allowed access to the vessel.

Labrador Marine Inc. cannot provide direct supervision for children travelling alone. Children under 14 MUST be accompanied by a parent or guardian. A Guardian MUST be over the age of 18 years of age.

Booking Frequently Asked Questions

I’ve already paid to book a trip. What happens if I need to cancel the reservation entirely?2024-06-10T15:49:38+00:00

If you cancel within 72 hours of departure, you must email mylmiadmin@woodwards.nf.ca. Include the customer’s name, reservation number, and reason for cancellation. The request will be reviewed, and the customer will receive a response within 4-5 business days.

If you cancel more than 72 hours prior to departure, you must contact a reservations agent or email reservations@woodwards.nf.ca. The reservation will be cancelled, and a full refund will be processed. Allow 4-5 business days for processing.

I need to change my reservation to accommodate an extra passenger or different vehicle type. Can I do that through the app?2024-06-10T15:47:17+00:00

You cannot change a reservation using the app. Changes can be made by calling a reservation agent at (866) 535 2567 or by email to reservations@woodwards.nf.ca. In order to change a reservation, you MUST provide your reservation number or customer ID.

Will there be changes to the booking process for commercial customers, government travel, or tour groups?2024-06-10T15:46:46+00:00

You will follow the same process as before. The only change is that you will make your reservation through MYLMI.

Will the payment method change?2024-06-10T15:46:21+00:00

Regular traffic and walk-on passengers will now pay full fare for travel using their credit card. Customers holding government accounts will still have their travel automatically charged to their government account, except that now, full fare will be required.

A deposit used to be required when booking. Is this still the case?2024-06-10T15:45:59+00:00

A deposit only applies to commercial vehicles. You pay the full fare when you book for regular vehicles or walkon passengers.

I booked a reservation previously and paid a deposit only. What happens to my reservation?2024-06-10T15:45:20+00:00

If you booked before MYLMI was launched and paid a deposit, your reservation is perfectly ok. There is no change to the process at the terminal. You will need to go to the ticket office to be checked in by a ticket seller. They will give you a paper ticket which you present to the traffic director at the dock.

I have a login and password from the current booking system. Do I need a new login and password for MYLMI?2024-06-10T15:37:51+00:00

No. All customers in the current booking system are automatically transferred to MYLMI. Your login and password will remain the same. All online customers will use the new app as the old system will be disabled.

I’ve booked my reservation through the app. What do I need to bring with me to ensure that I can board the vessel?2024-06-10T15:36:52+00:00

When your reservation is confirmed, you will receive an SMS with a QR code and shortly after, you will receive an email with a QR code and detailed travel information.  You must bring this information with you for check-in.

What if I travel outside the date/time that I am reserved for?2024-05-17T13:30:56+00:00

If you decide to travel at a time or date other than your confirmed reservation, you must check in at the ticket office. You will be accommodated as per the waitlist policy. You will receive full credit for the amount paid if space is available.

I need to change my reservation to accommodate an extra passenger or different vehicle type. Can I do that through the app?2024-05-17T13:25:11+00:00

You cannot change a reservation using the app. Changes can be made by calling a reservation agent at (866) 535 2567 or by email to reservations@woodwards.nf.ca. In order to change a reservation, you must provide your reservation number or customer ID to allow a change. This is to protect your account info and deter unauthorized changes.

Can I cancel my reservation?2024-05-01T16:46:11+00:00

Please visit our Cancellation Policy for information related to cancellations and ferry delays.

Can I make changes to a ferry reservation?2024-05-01T16:39:39+00:00

Changes cannot be made to reservations within 24 hours of departure and new reservations cannot be made on the day of travel.

Limited changes can be made to reservation if there is more than 24 hours before departure. To make a change please call our toll-free number 866 535 2567 or email us at reservations@woodwards.nf.ca. You must have your reservation number and customer ID if you booked online to provide to the reservation agent. This is to ensure no one can change your reservation without your approval.

Do I need to make a ferry reservation in advance?2024-05-01T15:36:18+00:00

Reservations are recommended but not required.

Non-refundable deposits of $10.00 for private vehicles, $5.00 for walk-on passengers and $25.00 for commercial vehicles are required for each reservation. Deposits will be credited upon check in at the departing terminal provided tickets purchased are for the date and time of the reservation.

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