How to Book
Ferry reservations can be booked online through the MYLMI app. Reservations are strongly recommended but not required. For those that do not make a reservation, please review our Check-in and Boarding information to understand the stand-by process.
The following is required at the time of reservation:
- Private vehicles: Full Fare
- Walk-on passengers: Full Fare
Amount paid will be credited upon check in at the departing terminal provided tickets purchased match the date of the reservation. All changes and cancellations can be made within MYLMI app.
Should you need to call a reservation agent for assistance, ensure you have your booking ID.
Please be advised that double booking is prohibited. We will monitor departures and any found will result in latest bookings being cancelled without notice; Double bookings are those made from the same direction within a day or two in between with no return booking made.
Booking Online
When you book through the MYLMI application there are steps you must follow to ensure your reservation(s) are complete.
- Login to your account.
- Select your type of booking. (Vehicle or Walk-On)
- Choose one way or return and ensure you select the correct direction and date for departure .
- Select all applicable travel details. You must declare ALL passengers including driver. Select “Continue”.
- Select your ferry trip and then “Continue”.
- Enter vehicle and driver details then “Continue”. Check our vehicle category chart for more details.
- Declare any add-ons (trailers, kennels, elevator spaces, wheelchairs) and the “Continue”.
- Review your booking details to ensure accuracy. You can now make another booking or select “Continue” to view and accept our terms and conditions.
- Proceed with card details for payment.
Assistance By Phone
If you need assistance with your reservations by phone, please ensure you have all your info available including credit card information, booking ID, email address, and vehicle details.
Additional Booking Information
When booking vehicle reservations please note that the availability shown is no longer “lane length” and reflects the number of vehicle spaces.
For a regular passenger vehicle, a height selection is also required: Low (under 2.4 meters/7 ft 8 inches) or High (over 2.4 meters/7 ft 8 inches).
If you arrive at the terminal and you have not made a vehicle reservation, you will be handled as per our Stand-By Policy.
Crossing time is approximately 1 ½ hours
.
There are 2 options available for pets onboard the vessel:
- Pets can remain in the passenger’s vehicle during the voyage.
- Pets can be accommodated on both car decks pending kennel availability at time of booking.
Passengers are responsible for ensuring their pets have food and water.
Pets are not permitted in terminal buildings. Areas surrounding the terminal, including parking lots, requires that pets be leashed at all times when outside of vehicles. Please note that there are Designated Pet Relief areas at each terminal, please ensure you clean up after your pet.
To ensure safe travel passengers are recommended to ensure that pets vaccinations are up to date prior to travel and that pets are healthy to travel.
LMI reserves the right to refuse to carry any pet that appears unwell, injured or not appropriately housed in a kennel.
Service dogs must be accommodated as per accessible transportation for persons with disabilities regulations (SOR/2019)
If you are travelling with a service dog, this must be noted during the reservation process. The passenger must present documentation confirming that the service dog is certified to the Chief Officer at the time of boarding. This will allow access to the passenger deck salon and outside deck areas. If no documentation is provided the dog will be accommodated as a pet and travel in vehicle or kennels provided.
During the crossing certified service dogs are allowed in the passenger level salon, cafeteria and outside deck areas and must be on a leash.
The above information must be sent via email to dbown@woodwards.nf.ca 48 hours prior to travel. LMI will review information provided and respond by email with a decision as quickly as possible.
The Passenger must provide proof from a physician or medical health professional that they are being treated for a mental health disability and that they require an emotional support animal (ESA) to accommodate that disability. The Passenger must submit, at least 48 hours in advance of travel, a veterinary certificate identifying the animal and the person with a disability. A veterinary certificate must be provided and include the following information:
- Identifies the specific ESA by name and breed
- Identifies the person with a disability who relies on that animal as an ESA
- Attests that the ESA is healthy enough to travel; free of any contagious diseases, ticks and fleas; and current on its vaccinations
- States whether the veterinarian has any knowledge of inappropriate behaviour exhibited by the ESA, including aggressive behavior, excessive whining or barking, or causing injury to others. If possible, the veterinary certification should be dated within two months prior to the date of initial travel set out in the itinerary
- The ESA must fit comfortably in an appropriate animal carrier and remain in the carrier for the duration of the voyage
The above information must be sent via email to dbown@woodwards.nf.ca. LMI will review information provided and respond by email with decision as quickly as possible.
For customers who wish to drive snowmobiles aboard the Qajaq W please note that dolly wheels for the skis are required. Passengers who cannot comply with this requirement will not be allowed access to the vessel.
LMI are unable to assign any staff to look after unaccompanied children aged 12 years or under traveling alone on our vessels. Passengers 12 years of age and under must be accompanied by an adult (18 years of age or older) at time of travel. It is the responsibility of the child’s parent or guardian to make the necessary arrangements for an adult to accompany the child/children.
Professional judgement must be applied in terms of schoolchildren/groups who travel with us unaccompanied on a regular basis and are well known to the staff.
The following is the allowance for extra gasoline and propane tanks:
- Extra gasoline may be carried but the quantity is limited to 25 litres and must be in CSA approved containers. Containers must be properly secured in the vehicle.
- RVs and travel trailers are permitted a maximum of two cylinders of not more than 25 kg each (55L water capacity each), provided they are connected to a regulator, and secured in or on the vehicle.
- Recreational vehicles may carry a third cylinder no larger than 15 kg (30L water capacity) for BBQ needs.
This includes those fixed to RV and travel trailers.
Booking Frequently Asked Questions
Passengers that have allergy concerns should let us know when making a reservation so any necessary arrangements can be made. Passengers should carry their own allergy medication.
Since vessels are public spaces an allergen-free environment onboard cannot be guaranteed. Passengers may carry food items that could trigger allergic reactions in others. LMI serves and sells products containing various ingredients that could be allergens for some passengers. Animals regularly travel on onboard and service animals have access to all passenger spaces both onboard and in ticket offices.
Cancellations can be completed automatically on the MYLMI app. Login to your account, click “bookings”, then “view/edit” the reservation you wish to cancel. Once your reservation details appear, scroll down and select “cancel this booking”.
For cancellations outside 72 hours prior to departure, a full refund will be processed.
For cancellations within 72 hours of departure the reservation will be refunded except for $10 non-refundable amount for vehicles and a $5 non-refundable amount for walk-on reservations. Please allow three (3) to five (5) business days for processing.
When your reservation is confirmed, you will receive an email with a QR code and detailed travel information. You must have your QR code or booking ID and government issued ID ready for easy check-in.
LMI are unable to assign any staff to look after unaccompanied children aged 12 years or under traveling alone on our vessels. Passengers 12 years of age and under must be accompanied by an adult (18 years of age or older) at time of travel. It is the responsibility of the child’s parent or guardian to make the necessary arrangements for an adult to accompany the child/children.
Professional judgement must be applied in terms of schoolchildren/groups who travel with us unaccompanied on a regular basis and are well known to the staff.
For vehicle or walk-on reservations changes can be made up to one (1) hour prior to departure.
Changes can be completed on the MYLMI app or by calling out toll free number 1 866 535-2567 during open hours. You must provide your booking ID to the reservation agent in order to make a change.
Reservations are strongly recommended but not required.
Booking for a regular vehicle or walk-on passenger requires full payment at the time of booking. The amount paid for a reservation will be credited upon check in at the departing terminal provided tickets purchased are for the date of the reservation.
There are no reservations for commercial users. This will be handled as stand-by no earlier than two (2) hours prior to departure.
