How to Book
Ferry Reservations
Reservation information can be viewed online or requested by email, and reservations can be made by phone. Reservations are required and must be made at least 24 hours before your planned departure. We strongly encourage you to book as early as possible, as space is limited and last-minute requests often cannot be accommodated.
Deposit
A non-refundable deposit of $100 is required at the time of booking. Where the full fare is less than $100, the full fare is payable in its place. Your deposit will be credited toward your fare when you check in at the departing terminal, provided the tickets purchased match the date and time of your reservation.
Please bring proof of your reservation and be prepared to present photo identification upon request.
Waitlist
If no space is available for your requested trip, you may choose to join the waitlist, and you will be given a waitlist number. Should space become available, a reservation agent will contact you to complete your booking. Once your deposit is confirmed, you will receive a reservation number.
Please be sure to leave accurate contact details. Our agents make every effort to reach waitlisted passengers, but if you cannot be reached, the space will be offered to the next person in line.
Booking By Phone
Reservation Agents are taking calls between 8:00 AM and 8:00 PM, Monday to Saturday and 2:00 PM to 8:00 PM on Sunday. When there is a departure to Black Tickle on Fridays the reservation agents are unavailable to take calls in the morning until the vessel departs. When you call and are placed in que don’t hang up and call back. Stay on the line and an agent will get to you in turn. When you hang up and call back you go to the end of the que.
The reservations line is quite busy and during peak times the wait time to be answered can be long. Because of this and the requirement for reservations to travel, Labrador Marine has implemented a waitlist registration procedure. It is intended to help those looking to secure reservations for future travel and to ensure customers who have a need to travel in the short term (ie: those with a flight that gets cancelled or plans change and a customer cannot reach the reservation office.)
Passenger Waitlist Information
If you are having trouble reaching an agent and are looking to book for a future date, leave your information here and a reservation agent will get back to you. Registering for waitlist is not a substitute for a reservation, please ensure you leave accurate contact info, email address can be added in notes.
If you have an immediate situation where you need to travel within the next 24 hours please submit your information here. While Labrador Marine does require reservations for travel, we recognize that a person’s circumstances may change and need to travel on short notice. If you are registered here we will accommodate access to travel at any port, subject to passenger limits. Please note that we cannot guarantee cabin or vehicle space with waitlist registration. Note that travel to/from Cartwright is only possible to/from Rigolet or Black Tickle. Travel to/from Black Tickle is only possible to/from Goose Bay, Rigolet or Cartwright. Requests to/from those port to/from other ports will be cancelled without notice.
Additional Booking Information
There are 2 options available for pets onboard the vessel:
- The pet can remain in the passenger’s vehicle during the voyage.
- Pets can be accommodated in kennels provided on deck. The kennels are available “first-come, first-served”.
Passengers are responsible for ensuring their pets have food and water.
Passengers are not permitted to wait with or check on their animal, except during scheduled ferry stops.
To ensure safe travel passengers are recommended to ensure that pets vaccinations are up to date prior to travel and that pets are healthy to travel.
All pets must travel in kennels kept in designated areas.
LMI reserves the right to refuse to carry any pet that appears unwell or injured or not appropriately housed in a kennel.
Service Dogs
Service dogs must be accommodated as per the Accessibility Act.
If you are travelling with a service dog, this must be noted during the reservation process. The passenger must present documentation confirming that the service dog is certified to the Chief Officer at the time of boarding. This will allow access to the passenger deck salon and outside deck areas. If no documentation is provided the dog will be accommodated as a pet and travel in vehicle or kennels provided.
During the crossing certified service dogs are allowed in the passenger level salon, cafeteria and outside deck areas and must be on a leash.
The above information must be sent via email to dcanning@labradorferry.ca 48 hours prior to travel. LMI will review information provided and respond by email with a decision as quickly as possible.
The Passenger must provide proof from a physician or medical health professional that they are being treated for a mental health disability and that they require an emotional support animal (ESA) to accommodate that disability. The Passenger must submit, at least 48 hours in advance of travel, a veterinary certificate identifying the animal and the person with a disability. A veterinary certificate must be provided and include the following information:
- Identifies the specific ESA by name and breed
- Identifies the person with a disability who relies on that animal as an ESA
- Attests that the ESA is healthy enough to travel; free of any contagious diseases, ticks and fleas; and current on its vaccinations
- States whether the veterinarian has any knowledge of inappropriate behaviour exhibited by the ESA, including aggressive behavior, excessive whining or barking, or causing injury to others. If possible, the veterinary certification should be dated within two months prior to the date of initial travel set out in the itinerary
- The ESA must fit comfortably in an appropriate animal carrier and remain in the carrier for the duration of the voyage
The above information must be sent via email to dcanning@labradorferry.ca. LMI will review information provided and respond by email with decision as quickly as possible.
For departures from Coastal Communities, all passengers who wish to travel on the Kamutik W MUST call to book space by 6:00 PM, the day prior to departure from the community. Space will be booked and confirmed if available; a non-refundable deposit of $25.00 per reservation is required. Travel to/from Goose Bay/Cartwright is prohibited due to road connection
For departures from Goose Bay you will need to book space by 6:00 PM on Friday for Northbound trips. Ensure you book a vehicle if you have one as this is required for load planning. If you arrive with a vehicle and haven’t booked it you will not be accommodated. A non-refundable deposit of $25.00 is required to book a reservation. When payment is confirmed, you will be given a reservation number and info regarding check in time etc.
If there is no space available you will have the option to be added to the waitlist for the trip requested. You will be given a “waitlist number”. Should space become available a Reservation agent will contact you to book a reservation, once deposit is confirmed they will confirm your booking and give you a reservation number. Please ensure you leave good contact info; Reservation Agents will make every effort to contact you however if you cannot be reached the next person in line will be called.
The following is the allowance for extra gasoline and propane tanks:
- Extra gasoline may be carried but the quantity is limited to 25 litres and must be in CSA approved containers. Containers must be properly secured in the vehicle.
- RVs and travel trailers are permitted a maximum of two cylinders of not more than 25 kg each (55L water capacity each), provided they are connected to a regulator, and secured in or on the vehicle.
- Recreational vehicles may carry a third cylinder no larger than 15 kg (30L water capacity) for BBQ needs.
This includes those fixed to RV and travel trailers.
