Passengers that have allergy concerns should let us know when making a reservation so any necessary arrangements can be made. Passengers should carry their own allergy medication.
Since vessels are public spaces an allergen-free environment onboard cannot be guaranteed. Passengers may carry food items that could trigger allergic reactions in others. LMI serves and sells products containing various ingredients that could be allergens for some passengers. Animals regularly travel on onboard and service animals have access to all passenger spaces both onboard and in ticket offices.
Smoking is not permitted, as per provincial regulations
Consumption of alcohol and use of drugs is strictly prohibited onboard.
Yes. There are outlets in cabins as well as some accommodation for charging in public locations onboard.
The Kamutik W provides free Wi-Fi access to all passengers.
Satellite TV is also available onboard for public viewing.
Contact the Customer Service Representative or any member of our staff to address your question or concern.
The vessel operates on a designed schedule, however that is subject to change based on freight requirements as well as weather and other factors. Always monitor LMI’s travel advisories for the latest information.
Yes. Announcements are made regarding departures, pre‐arrival, smoking policy, etc. Life safety information is also included in the announcements, including detailed instruction on life vest stowage and use, procedures covering evacuation and lifeboat procedures, as well as instruction on alarms and what they mean.
LMI and NMI operate with a focus on safety. There are clearly visible fenced-in areas guiding passengers to/from the stairs and elevator. If pedestrian traffic is in conflict with the movement of freight equipment, the freight operation will be shut down until the issue is resolved. To ensure public safety, one crewmember is always on the ramp and assigned the task of monitoring passenger safety during cargo operations.
The crew is responsible for carrying out their duties as assigned, including safe operation of the vessel, and to ensure that passenger areas, cabins, and washrooms are maintained in a sanitary state. Crew and passengers are required to treat each other with respect. LMI’s Passenger Protection Policy details the standard of behavior expected while travelling on the vessel.
LMI are unable to assign any staff to look after unaccompanied children aged 12 years or under traveling alone on our vessels. Passengers 12 years of age and under must be accompanied by an adult (18 years of age or older) at time of travel. It is the responsibility of the child’s parent or guardian to make the necessary arrangements for an adult to accompany the child/children.
Professional judgement must be applied in terms of schoolchildren/groups who travel with us unaccompanied on a regular basis and are well known to the staff.
Yes, food service is available onboard which includes usual breakfast, lunch and dinner options. Menu is posted onboard. Menu options are dependent upon supply and updated onboard as needed.
Please note the following if you choose to leave the vessel to visit along the route.
- Before going ashore at a port that is not your destination, you need to check with the Customer Service Representative (CSR) or Vessel Security Officer (VSO) onboard.
- Ensure you are back aboard before the time given to you by the CSR/VSO or upon hearing the ships whistle.
- The ship will signal intent to depart in 30 minutes by sounding ships whistle.
- The passenger is fully responsible to be back onboard prior to departure.
- There will be no return to the port after departure, you are on your own.
The actual time available at each port is subject to arrival times and departures may change pending upcoming weather, etc. Please ensure you monitor closely when ashore. The vessel operates on Local Time, ADT/AST.
Passengers will be advised when they arrive at the ship to report to staff if they feel unwell during any part of the voyage. Labrador Marine has protocols in place to contact Labrador-Grenfell Health to seek advice and assistance. One cabin is set aside to isolate a sick passenger should that become necessary.
We have implemented a new freight tracking system. Once freight is accepted for shipping, it will be given a tracking number and entered into the database. This will allow shippers to go online and check the status of their shipment.
We will endeavor to move all freight offering on the next departure. This will be an ongoing process by ships’ crew to determine the best way to load the vessel to accommodate. Freight will be moved in order of date received to ensure oldest freight goes first
Dangerous goods can be handled on the vessel within Transport Canada regulation. Explosives cannot be handled due to strict regulation. However, products such as propane and fireworks can be handled. In the unlikely event a product is offered for shipment that cannot go on the vessel, we will arrange alternate means of transport.
Yes. LMI owns three hybrid reefers that can be run off diesel while on the dock and can be connected to electric power when loaded onto the vessel.
As a part of LMI’s service improvement strategy in 2021, shoreside stationary freezer capacity was added at the ports of Nain and Hopedale. The service improvement continues in 2022 with freezer capacity installed in the communities of Postville, Makkovik and Rigolet. Where this service is not available, it is the customer’s responsibility to pick up freight themselves or to arrange to have someone else pick up freight once it is delivered. At each port stop, the reefer container is put ashore, the cargo removed, and the reefer put back onboard before the vessel departs.
No. All frozen product must be shipped as freight. Passengers are allowed 2 pieces of luggage that can be put in the baggage boxes provided if desired. An additional item is allowed, i.e. a carry-on.
Frozen and/or chilled product is accepted for shipment. These products are accepted on Thursday and Friday for loading to the ship on Sunday. The purpose of a two-day acceptance period is to reduce fuel cost in running the reefers, which also helps reduce pollution. It also reduces the possibility of a mechanical breakdown causing spoilage to freight. As per the conditions of carriage (Bill of Lading), the customer is responsible for picking up goods upon arrival. This process is consistent with the procedure that has been in place for several years. Labrador Marine Inc. is not responsible for refrigerated goods left at the dock.
The vessel operates on a designed schedule, however that is subject to change based on freight requirements as well as weather and other factors. Always monitor LMI’s website for the latest information.
No. Only passengers with reservations will be permitted to board the vessel. This is to ensure passengers can book obtain passage once the vessel departures Goose Bay.
