LMI are unable to assign any staff to look after unaccompanied children aged 12 years or under traveling alone on our vessels. Passengers 12 years of age and under must be accompanied by an adult (18 years of age or older) at time of travel. It is the responsibility of the child’s parent or guardian to make the necessary arrangements for an adult to accompany the child/children.
Professional judgement must be applied in terms of schoolchildren/groups who travel with us unaccompanied on a regular basis and are well known to the staff.
Passengers that have allergy concerns should let us know when making a reservation so any necessary arrangements can be made. Passengers should carry their own allergy medication.
Since vessels are public spaces an allergen-free environment onboard cannot be guaranteed. Passengers may carry food items that could trigger allergic reactions in others. LMI serves and sells products containing various ingredients that could be allergens for some passengers. Animals regularly travel on onboard and service animals have access to all passenger spaces both onboard and in ticket offices.
Reservations are strongly recommended but not required.
Booking for a regular vehicle or walk-on passenger requires full payment at the time of booking. The amount paid for a reservation will be credited upon check in at the departing terminal provided tickets purchased are for the date of the reservation.
There are no reservations for commercial users. This will be handled as stand-by no earlier than two (2) hours prior to departure.
For vehicle or walk-on reservations changes can be made up to one (1) hour prior to departure.
Changes can be completed on the MYLMI app or by calling out toll free number 1 866 535-2567 during open hours. You must provide your booking ID to the reservation agent in order to make a change.
Cancellations can be completed automatically on the MYLMI app. Login to your account, click “bookings”, then “view/edit” the reservation you wish to cancel. Once your reservation details appear, scroll down and select “cancel this booking”.
For cancellations outside 72 hours prior to departure, a full refund will be processed.
For cancellations within 72 hours of departure the reservation will be refunded except for $10 non-refundable amount for vehicles and a $5 non-refundable amount for walk-on reservations. Please allow three (3) to five (5) business days for processing.
When your reservation is confirmed, you will receive an email with a QR code and detailed travel information. You must have your QR code or booking ID and government issued ID ready for easy check-in.
Yes. This process remains the same. The one-hour rule provides the ship’s crew time to load the vessel properly and depart on schedule.
If you arrive after the strict check-in time your reservation will no longer be valid and you will be placed on the stand-by list.
You can update your reservation up to one (1) hour prior to your scheduled sailing time. Please note payment is due at time of amendment if required. You can proceed directly to the dock for check in.
No. The QR code or booking ID on your confirmation email is your ticket. Proceed directly to the parking lot following signage at the dock and the terminal attendant will check you in. You are ready to travel.
If you travel the same day as your reservation but at a different departure time, you will be placed on the stand-by list when you arrive. If accommodated, full fare will be credited.
Any unused reservations at end of day will automatically be cancelled and all but the non-refundable amount will be refunded.
