The following policies are intended as a guide for both residential and commercial customers. Your Bill of Lading is a legal contract of carriage and is subject to The Carriage of Goods by Water Act and Rules contained in paragraph 5 of Article IV of the Rules. Where there is any disagreement between the policies contained in this document and the Bill of Lading, the Bill of Lading or the laws which govern the Bill of Lading will apply.

It is the policy of Labrador Marine Inc. to give priority to groceries and other critical supplies consigned to residents who live in the ports serviced by the Labrador Coastal Service. The shipment of contractor owned materials and equipment is dependent upon available space. Amendments have been made to this document to include specific policies pertaining to the shipment of construction materials and equipment.

Payment Information

Accepted Payment Methods

Labrador Marine Inc. accepts most major payment methods for shipping freight. These methods include:

  • Cash
  • Debit
  • Visa
  • MasterCard
  • American Express

Personal cheques are not accepted. Customers who have credit accounts set up with the Department of Transportation and Works may charge the cost of shipment to their respective accounts. Customers must have their verified account number available at the time of payment, or another payment option will be required. We reserve the right to refuse any account number that cannot be verified. Customers who wish to set up a charge account should contact the Department of Transportation and Works, Financial Operations Division.

Pre-paid Shipments Only

All goods accepted for shipment must be pre-paid in advance of shipment. Labrador Marine is not obligated to store, warehouse or otherwise protect, prepare for shipment, or ship any goods where shipping fees have not been paid. Payment is required at the time freight is brought to any of our shipping facilities. Freight left at our facilities without payment and/or without a signed Bill of Lading, becomes the sole responsibility of the individual dropping off the freight. We will not be liable for any loss or damage, nor will we ship freight left in this manner.

Hours of Operation

Happy Valley-Goose Bay

During our normal operating season freight office hours are:

  • Monday to Wednesday: 8:00 AM to 5:00 PM
  • Thursday:  8:00 AM to 7:00 PM
  • Friday: 8:00 AM to 5:00 PM
  • Saturday: 8:00 AM to 10:00 AM*
  • Sunday: Closed

*This is a pilot project to evaluate impact on ship loading process

  • Local individual shipments only, no commercial shipments will be accepted
  • Freight will only be accepted within these hours
  • Freight shipped this late is not guaranteed
  •  Freight will be loaded in order of date received and correct port order

All Other Ports

Please contact the wharfinger in your port to arrange shipment of freight. Wharfingers are generally available during regular business hours for receiving freight for shipment.

Shipment Methods and Time Frames

Mode of Transport

Labrador Marine will select the mode of transportation based on the size and nature of the cargo, available space, and routing requirements. We may choose to load cargo into marine shipping containers, or load it on a vessel as break bulk, or palletized freight. Sometimes it is necessary to break up large shipments into multiple containers, which may not be delivered at the same time.

Delivery Schedule

Acceptance of a customer’s freight does not ensure shipment on the next available vessel. The general policy is “first in – first out”, within policy noted in paragraph 2 above. We recommend that customers drop off freight at their earliest convenience at any time during regular business hours. Waiting until the arrival of a vessel is strongly discouraged as there is usually a full vessel load dispatched for shipment prior to a vessel’s arrival, and this will take priority over freight that is arriving subsequently.

Receiving, Packaging, and Labeling

Receiving Goods for Shipment

Commercial Shippers

All commercial shippers are responsible for moving their cargo to the tailgate of the truck/trailer for unloading. The cargo must be packaged in such a way that it can be picked up safely by the forklift operator from outside of the truck/trailer. Terminal employees are not permitted to board your vehicle or trailer. If you are shipping container loads (20 TEU) the maximum weight of contents of the container is 15,000lbs. Weight, including the container, cannot exceed 19,410 lbs. Any containers offered for shipment that exceeds the limit will be rejected.


It is the shipper’s responsibility to ensure that cargo is prepared for shipment prior to arrival at our facilities (see Labeling and Proper Packaging below). An Terminal employee can assist with unloading heavier pieces of cargo from your vehicle or trailer, if it can be safely handled using a forklift. It is the shipper’s responsibility to unload loose items/packages from their vehicle or trailer.

Restrictions on Dangerous Goods

Transportation of Dangerous Goods

Any product that has a “UN” number is dangerous goods. The transportation of these products is handled under the applicable rules as per IMDG and/or TDG code that governs movement of dangerous goods by sea. All dangerous goods being dropped off for shipment must be accompanied by official dangerous goods documents. Dangerous goods will not be accepted without the proper paperwork.

In addition to any official documents, all customers must submit a Dangerous Goods Declaration.

Please ensure any dangerous goods is declared at the time of shipping. It is the shipper’s sole responsibility to provide the dangerous goods papers required. Prior to loading on the vessel, the documentation for all dangerous goods will be provided to the Captain or Chief Officer for verification and load planning. Should there be a conflict with another product causing a situation where the conflicting products cannot be moved on the same voyage, the older shipment will be moved and the latest will be held and moved on the next voyage. In the unlikely event a product cannot be transported on the vessel alternate arrangements will be made to get the shipment to destination. This does not guarantee that every product offered for shipment will be moved. There’s a possibility that a product may not be able to be moved by acceptable means, i.e. vessel or air. If you require any further information please contact the freight office prior to dropping off any dangerous goods to avoid any misunderstanding.


Dynamite and other explosives require special treatment for the purposes of marine transportation, and strict regulations are enforced by Transport Canada and the Department of Natural Resources. The Kamutik W is tasked as a passenger vessel and as such the transportation of most class 1 explosives,  cannot be accommodated. Fireworks, depending on UN number, may be shipped. Please contact the Terminal at least 48 hours prior to arrival to ensure your product can be accepted.

Labeling and Proper Packaging


It is the shipper’s responsibility to ensure that their freight is labeled properly. The label should be large enough to be easily found on the package and should be weatherproof. It is recommended to use multiple labels on larger items. Labels should include information such as the consignee name, address, and phone number. We are not responsible for damage or loss of any item that is improperly labeled and may refuse to accept such items for shipment.


All items must be appropriately packaged for marine shipment. It is recommended that items be containerized in a rigid container or box, and well-padded to prevent damage from impact and movement. We also recommend that containers should be weather resistant where possible. We may refuse to accept any item for shipment that is deemed to be inadequately packaged for marine transport.

Palletized Freight

Size Restrictions

A standard pallet is considered to be 48″ x 40-48″. The height restriction for a standard pallet is 6 ft. Any pallet outside of these standard dimensions may require special handling and/or crating. Palletized freight that is higher than 6 feet will not be accepted for shipment. In order for a pallet to be accepted for shipment it must be in good condition, i.e. no broken board, no nail protruding, etc.

Wrapping and Stability

All palletized freight must be appropriately wrapped and/or strapped in a manner which is consistent with safe marine transportation. We may refuse palletized freight that we deem to be inadequately strapped/wrapped, or unstable.

Mixed Pallets

Pallets containing items for multiple consignees are shipped at the shipper’s own risk. Labrador Marine will not be responsible for any damage or loss to items shipped on a pallet containing items belonging to multiple consignees.

Temperature Controlled Cargo

Acceptance of Temperature Controlled Cargo

Goose Bay Terminal accepts perishable items and other temperature-controlled cargo by appointment only. Customers should call in advance to obtain drop off dates and times for such items. Generally temperature controlled cargo will be accepted each week on Thursday and Friday, pending on time departure and storage availability.

Frozen and Chilled

Labrador Marine Inc. accepts both frozen and chilled products for shipment. It is important to note that frozen and chilled products should be labelled accordingly (“FROZEN” or “CHILL”) and should not be mixed together. Damages or loss resulting from incorrect temperatures will not be eligible for damage claims where the item is incorrectly labeled or mixed with items requiring different temperature levels.

Wait Times

It is the shipper’s responsibility to ensure that items requiring temperature control are protected against thawing until such a time as we are able to receive the product. Extended wait times are expected on days when receiving refrigerated cargo. Any thawing will be noted on the Bill of Lading and will void any subsequent damage claim for the item.

Break Bulk

Snowmobiles & ATVs

All uncrated snowmobiles/ATVs are considered unprotected and will be shipped at owner’s own risk, due to risk of damage while loading. Boxes and other items (example) attached to the unit will be removed and shipped as a separate line item on the bill of lading. There will be no extra charge for splitting those items from the unit. The attached items will be tagged/marked with shipment id info and placed in mixed containers for that purpose. Should customer refuse this process the unit will not be accepted for furtherance to destination.


All boats, except canoes/kayaks, must be shipped on a boat trailer. We may refuse to accept any boat for shipment that is not on a trailer.


All vehicles will be inspected (interior and exterior) prior to shipping. A Vehicle Inspection Report will be completed with damages/flaws noted on the Bill of Lading and the customer is required to sign the completed Bill of Lading prior to shipment. The interior of the vehicle should be protected using a waterproof disposable material, such as plastic wrap. Vessel crew and freight handlers often wear soiled clothes on the job and it is the customer’s responsibility to ensure the vehicle is adequately protected. Damages resulting from inadequate protection of the interior of a vehicle are not the responsibility of Labrador Marine Inc.

Non-operational Vehicles and Roll-on/Roll-off Equipment

Passenger vehicles and equipment that are considered to be non-operational and require towing will not be accepted for shipment in Goose Bay. We will accept nonoperational vehicles destined for Goose Bay in other coastal ports and will ship such items at the owner’s risk. Customers may be required to sign a WAIVER prior to shipment of such items. Any third party towing or lifting services required are the sole responsibility of the owner.

Shipping & Delivery

Proof of Delivery

Upon delivery of goods to the port of destination, no item is to be taken from the dock without the customer signing the proof of delivery portion of the Bill of Lading. Goods taken by the customer prior to signing the appropriate paperwork will void any subsequent damage claim for the item. Any damages or shortages noticed when an item is received should be reported immediately to the wharfinger and noted on the proof of delivery. Damages reported after the customer signs the proof of delivery and removes the item from the dock facility will not be accepted unless the damage is considered to be concealed damage. See Damage Claim Process below for limit on reporting concealed damage.

Goods Not Received

Any claim submitted for goods not received will only be valid if the missing item is explicitly indicated on the Bill of Lading.

For example, if the missing item is believed to have been on a pallet containing other goods, then that item must be indicated on the Bill of Lading. If the Bill of lading only references a pallet of goods and does not explicitly reference the missing item, then we have no proof that the item was ever on the pallet. In such cases, the customer should contact the shipper for any claim of loss.

Unclaimed Items

There is limited storage space available at its dock facilities and encourages customers to pick up their items as soon as possible. We reserve the right to charge storage fees on any item not picked up by the customer 12 hours after the item has arrived at the destination port. Unclaimed items will be disposed of after a period of 60 days. Please note that goods not picked up in timely manner is at owners risk of loss or damage.

Damage Claim Process

General Procedures

All claims for damages and missing items are subject to our customer shipping policies, as well as the legal information contained on the Bill of Lading, which is subject to The Carriage of Goods by Water Act and Rules contained in Paragraph 5 of Article IV of the rules.

Damages must be reported in writing immediately to the wharfinger at the destination port, prior to removing the item from the dock facility. Concealed damage must be reported within three (3) days. A damage claim form must be completed and submitted to our office within 90 days of the item arriving at the destination port. Damage claim forms must include a consignee’s copy (pink) of the Bill of Lading, as well as any supporting documentation such as a purchase receipt or invoice.

Please download a blank copy of the damage claim form and return the completed form with all required supporting documentation. The claim can be sent by mail to the address stated on the form, or by fax to the number stated on the form.

The item being reported as damaged must be shipped to our Happy Valley – Goose Bay facility for inspection. The item must be labelled with the Bill of Lading number and should also include the words “DAMAGE CLAIMS”.

Rejected Claims

If the claim is rejected, the item will be shipped back to the consigned port. Customer will be notified in writing of the status and reason why the claim was rejected. Customers have the right to appeal a rejected claim if new or missing information can be provided within the 90 day claim validity period.

Approved Claims

If a damage claim is approved for payment then the customer will be notified in writing or by phone. We will, at our sole discretion, either replace the item with the same or an equivalent product at its current fair market value; repair the item to put it back to its pre-damaged condition; or issue a onetime payment to the customer equal to the lesser of the item’s current fair market value or the amount being claimed, minus any salvageable value remaining in the product and up to the maximum liability allowed under the Contract of Carriage (bill of lading) and its governing laws. Anytime a payment is issued for the full amount of the claim, the item becomes the legal property of the Company.

Construction Materials and Equipment

This section contains information specific to the shipping/receiving of construction materials and equipment. Effective June 1st, 2016, the movement of construction material and equipment, including sand/stone aggregates, will be subject to the following:

  • All construction material in excess of 2,000 lbs and/or having dimensions in excess of that which would allow transport via TEU container will be rated as Heavy Equipment. Sand/stone aggregate will be rated at a minimum of 2,200 lbs per bag and Heavy Equipment rates will apply.
  • Sand Bags will not be shipped in Company owned containers unless they are on a Hardwood Pallet. We will not supply pallets for the shipment of contractor construction materials and contractors are responsible to arrange the return shipment of empty pallets if required.
  • The maximum number of 2,200 lb capacity sand bags that can be shipped in a TEU container is 6 bags and the total weight, including the container, must not exceed 19,410 lbs. Stacking of sand bags will not be permitted in any container. Containers that are over the weight limit will be rejected.
  • We will not unload construction materials, including sand/stone aggregate, from other company owned containers in any of our port facilities.
  • Trailer retention fees, demurrage charges, and storage fees are chargeable to any contractor or business that fails to remove their materials and equipment from any port facility within a reasonable time frame. Customers must be prepared to claim and
    remove their freight within 12 hrs (exclusive of weekends and holidays) of receiving notice of delivery.
  • Under no circumstances will we displace consumer products and supplies such as groceries, household goods, and other critical supplies for contractor construction materials or equipment. The shipment of contractor items is thereby restricted based on available space.
  • Dangerous goods will only be accepted if labeled properly and accompanied by the appropriate paperwork, as per Transport Canada regulations. We will refuse the shipment of dangerous goods at its sole discretion. Materials used as explosives will not be accepted for shipment.
  • Labrador Marine is not responsible to ensure that contractors can meet deadlines or other project time frame requirements. Furthermore, we do not guarantee delivery of contractor construction materials or equipment in any given shipping season.​