Users can fill out the Customer Feedback Survey online by completing the form below or downloading a copy of the form to complete electronically or print.

Complete the Customer Feedback Survey Online

Customer Information

Date you sailed
Ship Name

General Questions

How likely are you to use LMI's service in the future? *
How likely are you to refer LMI's service to a friend or family? *

On-shore & Prior to Travel

How would you rate the ease of making a reservation? *
Please rate the usefulness of Labrador Marine's website and MY LMI app *
How would you rate the check-in process? *
How would you rate the boarding process? *
How would you rate the overall cleanliness of the terminal? *
Please rate our staff's courtesy? *
How would you rate Labrador Marine's onsite information? *

On-board

How would you rate the selection of food and beverage? *
How would you rate the quality of food and beverage? *
How would you rate the availability of seating? *
How would you rate the comfort of seating? *
How would you rate the availability of cabins? *
How would you rate the comfort of cabins? *
How would you rate the overall cleanliness of the vessel? *
Please rate our on-board staff's courtesy? *
How would you rate Labrador Marine's on-board information? *

Freight

Would you consider the guidelines regarding types of freight to be clear? *
How would you rate the efficiency of boarding? *
Was freight handling satisfactory? *

Accessibility

How would you rate the ability to request required services prior to travel? *
How would you rate the communication with staff on shore? *
How would you rate the communication with staff on-board? *
How would you rate the ease of boarding? *

Additional Comments

Download the Customer Feedback Survey

Prefer to download the survey to print or complete electronically? Completed surveys can be emailed to dleyden@woodwards.nf.ca.